Analytics & Insights

Complete Visibility Into Every Call

Record, transcribe, analyze, and gain insights from every conversation. Your centralized command center for AI call performance and customer intelligence.

See Dashboard Demo Watch Walkthrough

Everything You Need to Monitor & Optimize

Full Call Recordings

Every call automatically recorded and stored securely. Play back any conversation, share with team members, or download for compliance.

Searchable Transcripts

AI-generated transcripts with speaker labels, timestamps, and sentiment. Search across all calls to find specific conversations or topics instantly.

Performance Analytics

Track call volume, duration, outcomes, customer satisfaction, and conversion rates. Identify trends and optimization opportunities.

Dashboard Capabilities

Real-Time Call Monitoring

See active calls in progress with live transcription. Monitor AI performance, jump in if needed, and track key metrics as conversations happen.

Advanced Search & Filtering

Filter calls by date, duration, outcome, sentiment, keywords, or custom tags. Search transcripts to find specific customer issues or product mentions.

Sentiment Analysis

Every call analyzed for customer sentiment: positive, neutral, or negative. Track satisfaction trends over time and identify areas for improvement.

Call Outcome Tracking

Categorize calls by outcome: resolved, transferred, appointment scheduled, sale made, etc. Measure conversion rates and success metrics.

Topic & Keyword Extraction

AI identifies common topics, questions, and keywords across calls. Discover what customers are asking about most frequently.

Custom Reports & Exports

Generate custom reports for any time period. Export data to CSV, integrate with BI tools, or schedule automated report emails.

Key Metrics Tracked

Call Volume

Total calls, calls per hour/day/week, peak times, trends over time.

Average Call Duration

How long calls last on average. Track efficiency improvements over time.

Resolution Rate

Percentage of calls resolved by AI vs. transferred to humans.

Customer Satisfaction

Sentiment scores, CSAT ratings, NPS when applicable.

Conversion Rate

For sales calls: percentage that result in appointments, demos, or purchases.

Cost Savings

Calculate ROI: calls handled by AI vs. human agent cost equivalents.

Response Time

Average time to answer, time to first resolution attempt.

Language Distribution

Which languages are most common, geographic insights.

Custom KPIs

Define and track business-specific metrics unique to your needs.

How Teams Use the Dashboard

Operations Managers

Monitor call center performance in real-time. Identify bottlenecks, optimize staffing levels, and ensure SLAs are met. Track cost savings from AI automation.

Sales Leaders

Review lead qualification calls, identify winning scripts, coach AI responses. Track conversion funnels and optimize sales processes based on data.

Customer Success Teams

Identify recurring customer issues, track satisfaction trends, proactively address concerns. Use insights to improve product and service quality.

Compliance Officers

Ensure regulatory compliance with searchable archives. Audit call quality, verify proper disclosures, maintain records for legal requirements.

Product Teams

Mine call transcripts for feature requests, pain points, and user feedback. Turn customer conversations into product roadmap insights.

Marketing Teams

Understand customer language, objections, and motivations. Refine messaging based on actual customer conversations and sentiment.

Secure & Compliant Recording

All recordings are encrypted at rest and in transit. GDPR, HIPAA, and PCI-DSS compliant storage options available. Role-based access controls ensure only authorized personnel can access call data.