Never Miss a Critical Moment
Get instant alerts when important events happen. Stay connected to your AI agents and respond to high-priority situations in real-time.
Get Notified Your Way
Email Alerts
Receive detailed email notifications with call transcripts, sentiment analysis, and actionable next steps directly to your inbox.
Slack & Teams
Instant notifications to your team collaboration tools. Get alerts in dedicated channels with quick action buttons.
SMS & Push
Critical alerts sent via SMS or mobile push notifications. Never miss urgent situations even when away from your desk.
What You Can Be Notified About
High-Priority Calls
Get alerted when VIP customers call, high-value leads are qualified, or urgent support issues arise. Set priority rules based on customer tier, deal size, or issue severity.
Call Transfers
Instant notification when AI needs to transfer a call to a human agent. Includes full context so you're prepared before taking over.
Negative Sentiment
Automatic alerts when customers express frustration, anger, or dissatisfaction. Proactively address issues before they escalate to complaints or churn.
Keyword Mentions
Get notified when specific keywords are mentioned: competitor names, product features, pricing questions, or custom terms you define.
Sales Opportunities
Alerts when hot leads are qualified, appointments are scheduled, or prospects show high buying intent. Never let a sales opportunity slip through.
System Events
Technical notifications: call volume spikes, system issues, integration failures, or configuration changes requiring attention.
Daily/Weekly Summaries
Scheduled digest emails with call statistics, trends, highlights, and performance metrics. Stay informed without constant interruptions.
Intelligent Alert Management
Custom Routing Rules
Route different types of notifications to different people or teams. Sales alerts to sales team, support issues to support, etc. Configure rules based on your org structure.
Priority Levels
Set notification urgency: critical (SMS + push), high (Slack), medium (email), low (daily digest). Ensure appropriate response times for each priority level.
Quiet Hours
Configure do-not-disturb windows. Non-urgent notifications held until business hours. Critical alerts still come through 24/7 when needed.
Smart Batching
Avoid notification fatigue. Similar alerts grouped together. Receive one summary instead of dozens of individual pings.
Action Buttons
Quick actions directly from notifications: listen to call, read transcript, assign to team member, mark as resolved—without opening the dashboard.
Escalation Chains
If no one responds to a critical alert within X minutes, automatically escalate to next level: supervisor, manager, executive. Ensures issues never go unnoticed.
Real-World Scenarios
Sales Team Lead Generation
Setup: Notify sales reps via Slack when AI qualifies a hot lead with budget > $50K.
Result: Sales team contacts qualified leads within 5 minutes, increasing close rates by 40%.
Customer Success Churn Prevention
Setup: Alert CS manager when existing customer calls with negative sentiment or mentions "cancel."
Result: Proactive outreach saves 60% of at-risk accounts before they churn.
Operations Call Volume Monitoring
Setup: SMS alert when call volume exceeds 150% of normal, indicating potential issue.
Result: Ops team quickly identifies and resolves system outages before impacting customers.
Executive VIP Monitoring
Setup: Push notification to CEO when top 10 accounts call, regardless of time.
Result: White-glove service for VIPs, strengthening key relationships.
Works With Your Existing Tools
Integrate notifications with the platforms your team already uses daily:
Pairs Perfectly With
Call Recording & Dashboard
Get notified, then review full call details in the dashboard.
Learn More →Live Call Transfer
Instant alerts when human agents are needed for transfers.
Learn More →CRM Integration
Notifications automatically create tasks and update records in CRM.
Learn More →Related Features
Call Recording Dashboard
Review the calls that triggered your notifications.
Learn More →Live Call Transfer
Get notified before and after live call transfers.
Learn More →CRM Integration
Notifications sync with your CRM workflows.
Learn More →Stay Connected to What Matters
Configure intelligent notifications that keep you informed without overwhelming you. Book a demo to see notification options.