AI Voice Agents for Customer Service
Deliver 24/7 customer support with AI agents that handle inquiries, resolve issues, and escalate to humans when needed—reducing costs by 70% while improving satisfaction.
Cost Savings & ROI Benefits
70-80% Lower Support Costs
Traditional Cost: $15-25 per call with human agents ($35,000-50,000 per agent/year)
AI Cost: $1-3 per call handled
Savings: $12-22 per call = $240,000-440,000 annually for 20,000 calls/month
ROI: 12-18x in first year for call centers
24/7 Availability, Zero Wait Times
Traditional Support: 8-12 hour coverage with 5-15 minute wait times
AI Support: 24/7/365 with instant answer
Result: 90% reduction in customer wait time
Customer satisfaction scores increase 35-50%
Handle 5-10x More Volume
Peak Load Challenge: Black Friday, product launches cause 3-10x traffic spikes
Hiring Cost: $50,000-100,000 to hire and train temporary staff
AI Solution: Scale instantly to any call volume with zero additional cost
Save $150,000-300,000 annually on seasonal staffing
Empower Agents to Focus on Complex Issues
Routine Inquiries: AI handles 70-80% of basic questions (hours, returns, tracking)
Agent Productivity: Human agents focus on complex cases requiring empathy
Result: Agents resolve 2-3x more complex issues per day
Reduce agent burnout and turnover by 40-60%
Customer Service Use Cases
General Inquiry Handling
Scenario: Customer calls with questions about hours, locations, services, pricing
What AI Does:
- • Answers FAQs instantly (business hours, location, return policy, pricing)
- • Provides account status and order information by looking up customer ID
- • Guides customers through website navigation or self-service portals
- • Schedules appointments, callbacks, or service visits
- • Sends follow-up emails with links to relevant resources
- • Transfers to human agent for complex or nuanced inquiries
Business Impact:
- • Resolution Rate: 75-85% of calls resolved without human intervention
- • Response Time: Instant vs 5-15 minute hold time
- • Cost Savings: $18-22 per call handled by AI instead of human
- • Volume Handled: 10,000-30,000 calls/month with single AI agent
Order Status & Tracking
Scenario: Customer wants to know "Where is my order?"
What AI Does:
- • Verifies customer identity using order number or phone number
- • Pulls order status from backend system in real-time
- • Provides tracking number and estimated delivery date
- • Explains delays or issues if order is stuck
- • Offers to send tracking link via SMS or email
- • Escalates to human agent if order has major problem (lost, damaged, etc.)
Business Impact:
- • Deflection Rate: 90-95% of tracking inquiries resolved by AI
- • Call Volume Reduction: Save 8,000-15,000 agent hours annually
- • Customer Satisfaction: Instant answers = happier customers
- • Cost Savings: $180,000-350,000 per year for mid-size e-commerce
Billing & Account Issues
Scenario: Customer has questions about their bill or account settings
What AI Does:
- • Verifies customer identity through security questions or authentication
- • Explains recent charges and provides billing breakdown
- • Updates payment methods and billing information
- • Processes refunds for small amounts within authorization limits
- • Schedules payment extensions or sets up payment plans
- • Transfers to specialized billing agent for disputes or complex issues
Business Impact:
- • Resolution Rate: 60-70% of billing calls resolved automatically
- • Payment Collection: 30-40% faster with instant payment options
- • Dispute Prevention: Clear explanations reduce chargeback rate by 20%
- • Efficiency: Process 3x more billing inquiries with same staff
Technical Support Triage
Scenario: Customer calls with a technical problem or product issue
What AI Does:
- • Asks diagnostic questions to identify issue (device type, error message, symptoms)
- • Walks customer through basic troubleshooting steps (restart, reset, etc.)
- • Searches knowledge base for solutions to common problems
- • Determines issue severity and urgency
- • Routes to appropriate technical support tier based on complexity
- • Creates support ticket with detailed problem description for human follow-up
Business Impact:
- • First-Call Resolution: 45-60% of issues solved by AI on first attempt
- • Escalation Efficiency: Only complex issues reach Tier 2/3 support
- • Ticket Quality: Better issue documentation = faster human resolution
- • Cost Reduction: $250,000-500,000 annually for SaaS/tech companies
Customer Service Success Metrics
Related Solutions & Features
Human-Like Conversations
Natural, empathetic conversations that customers love and trust.
Learn More →Live Call Transfer
Seamlessly escalate complex issues to human agents when needed.
Learn More →Multi-Language Support
Serve customers in 30+ languages with native fluency.
Learn More →