Your Data is Always Protected
Enterprise-grade security and compliance built into every layer of our platform. From encryption to access controls, we protect your customer data with the same standards used by leading financial institutions.
Compliance & Certifications
Built to meet the most stringent regulatory requirements across industries.
End-to-End Encryption
All data in transit and at rest is encrypted using AES-256 encryption. Voice recordings, transcriptions, and customer data are protected with bank-grade security protocols.
SOC 2 Type II Certified
Our infrastructure undergoes annual SOC 2 Type II audits, verifying our security controls meet the highest industry standards for data protection and availability.
GDPR Compliant
Full compliance with EU General Data Protection Regulation including data subject rights, consent management, and cross-border data transfer mechanisms.
HIPAA Ready
Healthcare organizations can deploy with confidence. Our platform supports HIPAA compliance with BAA agreements, audit trails, and PHI protection measures.
How We Protect Your Data
Security is not an afterthought—it is built into every aspect of our platform architecture and operations.
Data Minimization
We only collect and process data necessary for the specific use case. No unnecessary data retention or secondary use without explicit consent.
Secure Infrastructure
Hosted on enterprise-grade cloud infrastructure with multi-region redundancy, automatic failover, and 99.99% uptime SLA.
Role-Based Access Control
Granular permission controls ensure team members only access data relevant to their role. Full audit logging of all access events.
Private Cloud Options
For enterprises with strict data residency requirements, we offer deployment in your own private cloud or on-premises infrastructure.
Security in Practice
Voice Recording & Transcription Security
Every call recording is encrypted immediately upon capture using AES-256 encryption. Transcriptions are processed in isolated environments and stored with the same level of protection. Access to recordings requires multi-factor authentication and is logged for audit purposes.
- Recordings encrypted at rest and in transit
- Configurable retention policies (30, 60, 90 days, or custom)
- Automatic PII redaction in transcriptions (optional)
Data Residency & Sovereignty
We understand that data residency is critical for many organizations, especially in regulated industries. Our platform supports data localization with infrastructure options in India, EU, US, and other regions. Choose where your data lives and ensure compliance with local regulations.
- India data center for RBI compliance
- EU region for GDPR data residency requirements
- Private cloud deployment for maximum control
Incident Response & Monitoring
Our security operations team monitors the platform 24/7 for potential threats. We maintain a documented incident response plan with defined escalation procedures and notification timelines. Regular penetration testing and vulnerability assessments ensure our defenses stay current.
- 24/7 security monitoring and alerting
- Annual third-party penetration testing
- Documented incident response procedures
Security & Compliance FAQs
Common questions about data protection and regulatory compliance
Have Specific Security Requirements?
Our security team is ready to discuss your compliance needs, review our documentation, and ensure Novolytics.ai meets your organization standards.