Ashok Leyland: AI-Powered WhatsApp Chatbot
Enabling seamless truck and generator support via WhatsApp across India and Bangladesh
Objective
Enable seamless truck and generator support via WhatsApp across India and Bangladesh, ensuring faster communication, real-time assistance, and enhanced customer experience.
Solution
AI-Powered WhatsApp Integration
AI-powered WhatsApp Chatbot supporting service requests, warranty queries, and parts catalog search.
Multilingual Capability
Support in Hindi, Bengali, and English to serve diverse customer bases.
Hybrid Conversations
Structured, menu-driven and free-text hybrid conversations for natural interactions.
Real Conversations
See how our AI agent handles real customer interactions with Ashok Leyland:
Outcomes & Impact
2
Countries Deployed
India & Bangladesh
3
Languages Supported
Hindi, Bengali, English
12%
Improvement
In test drives booked
Faster Service Turnaround: Real-time responses reduced wait times significantly
Higher Accessibility: Regional customers could communicate in their preferred language
Improved Customer Experience: Seamless, menu-driven and conversational support
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